Here at Ashburnham Insurance we were reviewing our regulatory information provided by the FSA (Financial Services Authority) in one of our regular training sessions and a common subject came up once again. This was to do with treating customers fairly (or TCF for short).
Our staff are all trained to do the following within the TCF policy:
- Promote efficient, orderly and fair markets
- Helping retail customers achieve a fair deal
- Improving our business capability & effectiveness
We achieve this by always placing the customer first and we will always aim to provide the most suitable products to meet the customer’s requirements. On top of this we always communicate in plain, clear English ensuring the clarity of what service is being provided.
It is our aim to always deliver what we promise and in the unlikely event of something going wrong, we will fix it. We will treat you as we would want to be treated ourselves and will never take advantage. It is these many factors that makes us one of the most informative and approachable insurance intermediaries in the United Kingdom.