Most insurance companies nowadays have a claims helpline telephone number that is available 24 hours a day, 7 days a week and in the event of a claim you should contact this number. It is normally found in your policy booklet or on your insurance documentation. Please go to our claims helpline numbers page for further information.
If you need information on an existing claim, it is normally best to contact your insurance company directly as they will always have the most up to date information available immediately. This would normally be done through the same number you originally reported the incident on or on a telephone number provided on any claims documentation you have received from them.
We are here to assist you with any aspect of your claim if required but by dealing directly with your insurance company in these circumstances will normally speed up your claims process. If you need to speak to one of our advisers then please visit our contact us page.